Delivery & Returns
Because of the nature of our products, all milk and kefir is delivered by FedEx 24-hour courier, with a £14 charge for a 10-kilo weight or less. Milk and kefir orders received Mon-Thurs will be shipped out the following day, and you will will receive them 24 hours after that. Orders received Fri, Sat or Sun will be processed on Monday. Soap-only orders are shipped by Royal Mail, and will take 2-4 days to arrive.
We guarantee the quality of our goods! You must inspect the goods and notify us promptly by either informing the delivery person, telephone or email of any dissatisfaction with your order. For the goods that do not meet with your reasonable satisfaction we will arrange with you for them to be collected and at your discretion we will either fully refund you for them or replace them. If for whatever reason you are unhappy with any non-perishable goods you may return them to us for a full refund provided you inform us within 7 days of receipt of your decision either by email, letter or fax. We will arrange with you to either collect the goods from you or for you to return them to us at your cost. The goods must be unused, in the same condition as they were delivered to you, and in the original packaging.
Changes and cancellation
If you wish to make a change to your order, please telephone us immediately. We are happy to try to accommodate, unless the order has already been processed for shipping.