Delivery & Returns

We believe in happy endings. If you’re not happy, it’s not the end!

All of our products are shipped by courier, which means that your order will reach you 24 hours after it leaves the farm.

PLEASE NOTE: 24 hours is the transit time. This DOES NOT MEAN THAT YOU WILL AUTOMATICALLY RECEIVE YOUR PRODUCTS 24 HOURS AFTER YOU ORDER THEM! Dispatch date depends entirely on stock availability.

We ship our skincare Mon- Fri. Fri shipments will arrive the following Monday. No deliveries are made on Saturdays.

Shipping charges are as follows:
  • £2.99 – skincare only orders.
  • £8.99 – all orders containing kefir.

As per standard distance selling regulations, you have 14 consecutive days after you receive your parcel to raise any issues with your order. After that time, the transaction is closed.

Our artisan skincare products are suitable for people who may be prone to eczema, psoriasis, dermatitis, rosacea or acne.

Dear Shann SO glad to have found you completely by chance (orchestrated by the Universe) this morning, and have ordered some soapery soap and lotioney lotion to try - been searching for pure, natural, chem-free, non-toxic products and think you may have the answer. I read your story (which is beautiful) ... what a gorgeous, happy family (including goats, cats and kittens) and inspiring energy you have. Many thanks!