Delivery & Returns

We believe in happy endings. If you’re not happy, it’s not the end!

All of our products are shipped by courier, which means that your order will reach you 24 hours after it leaves the farm.

PLEASE NOTE: 24 hours is the transit time. This DOES NOT MEAN THAT YOU WILL AUTOMATICALLY RECEIVE YOUR PRODUCTS 24 HOURS AFTER YOU ORDER THEM! Dispatch date depends entirely on stock availability.

We ship our skincare Mon- Fri. Fri shipments will arrive the following Monday. No deliveries are made on Saturdays.

Shipping charges are as follows:

£2.99 – skincare only, up to 1 kilo in weight

£4.99 – skincare kits, up to 5 kilos in weight.

£8.99 – one or two boxes of kefir, up to 10 kilos in weight. Each additional 2 boxes will incur another £8.99 shipping charge.

As per standard distance selling regulations, you have 14 consecutive days after you receive your parcel to raise any issues with your order. After that time, the transaction is closed.

Our artisan skincare products are suitable for people who may be prone to eczema, psoriasis, dermatitis, rosacea or acne.

Baby and parents have finally had 2 consecutive uninterrupted night sleep. After my sister applied the Baby Kefir Lotion of course! Baby also stopped scratching instantly which left us wide mouth in glee.

Aida Paez, New York