Delivery & Returns

We believe in happy endings. If you’re not happy, it’s not the end!

All of our products are shipped by UK Mail on a 24 hour service.

Unless something crazy happens, like when we were featured on the BBC2 Steve Wright Show, (listen here if you missed it) you will receive your order within 3 working days.

Most orders will be delivered in 2 working days and if you order early enough you could get it the very next working day!

Please note – the goats are big fans of work-life-family balance, and weekends / bank holidays don’t count as working days.

We ship products Monday to Friday. We do not deliver on weekends so Friday’s shipments will arrive the following Monday.

Shipping charges are as follows:

  • £2.99 – skincare only orders.
  • £4.99 – all orders containing kefir.
  • Free – all orders over £100!

As per standard distance selling regulations, you have 14 consecutive days after you receive your parcel to raise any issues with your order. After that time, the transaction is closed.

Our artisan skincare products are suitable for people who may be prone to eczema, psoriasis, dermatitis, rosacea or acne.

I have been using Kefir Cleansers for almost 12 months.Having two dogs, I find myself forever washing my hands, which previously led to quite dry and flaky skin. This meant I was always buying cream to repair and refresh, which often did not work. I can honestly say that the cleansers have been a revelation. I can wash my hands as often as I need and the natural oils are retained, making them feel and look good. The cleansers also last a good deal longer than any liquid soap.I started with the sensitive cleanser, but have also now used the soothing, calm-down, refresh and wake-up. My wife will feels the same way and will never go back to other soaps.
I have been a bit slow in posting this review, as I always read others comments myself before making any purchase. However, having now used them for almost 12 months, I hope it adds further weight to my views.

Paul Morrison