Terms & Conditions

Disclaimer
The Chuckling Goat Company has the right to change prices and specifications without prior notice. All products shown are as accurate as the website allows. The availability of an item on the website does not guarantee that it is in stock.

Privacy policy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We are committed to protecting your privacy and we will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time that are in place.

We collect information for the following purposes:
Processing your order;
For statistical purposes to improve this website and its services to you;
If you consent, to notify you of products or special offers that may be of interest to you.
The type of information we will collect about you includes: your name, address, phone number, e-mail address and credit/debit card details. We will not give or sell your details to any other party for any reason unless you specifically ask us to do so.

The information we hold will be accurate and up to date. You can check the information that we hold about you by telephoning, writing or e-mailing us. If you find any inaccuracy we will delete or correct it promptly.

The Chuckling Goat Company will use only the methods supplied by you for communication with you (e.g. telephone, mail address and/or by e-mail). You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
Change the Conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any changes to the Conditions then you must immediately stop using the website.

Purchase of products
Orders must be placed by phone or online. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a party procures unauthorised access to any data you provide when accessing or ordering from the website.

For delivery to the UK, orders will be dispatched by 24 hour courier on working business days. We do not dispatch or deliver on weekends and bank or public holidays. Please give as much lead time for an order as possible. When demand exceeds supply there may be a waiting period until your product comes back into stock. We will fill all requests in the order received. Instructions as to where the order may be left in the absence of a signature can be taken.

Deliveries to the Scottish Highlands, Channel or Jersey Islands, post codes off the mainland UK and some post codes in Scotland and Ireland will incur higher shipping costs. Please contact us for details before ordering.

As per standard distance selling regulations, you have 14 consecutive days after you receive your parcel to raise any issues with your order. After that time, the transaction is closed.

Pricing policy
All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery charges.

Price changes
We may alter prices at any time. We try our best to keep price changes to a minimum but sometime it is inevitable. We will aim to update the web site as soon as possible, but may not be able to make changes immediately. If the price of an item you have ordered has increased we will contact you before charging the additional amount.

Coupons
We may discontinue, or alter our coupons at any point, without notice.

Payment methods
You can pay by;
PayPal AccountAmerican ExpressDiscoverUK MaestroUK MaestroMasterCardVisa

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may also refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not the product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Complaints
We always do our best to respond quickly and fairly to any problem relating to purchases from The Chuckling Goat Company or the service provided. In the event of a problem, call us straight away and we will do whatever is necessary to resolve it as fast as possible. In normal circumstances problems will be responded to within 24 hours, usually the same day we are notified.

As per standard distance selling regulations, you have 14 consecutive days after you receive your parcel to raise any issues with your order. After that time, the transaction is closed.

Chuckling Goat
Glynmelyn
Brynhoffnant
Llandysul, SA44 6DS
Telephone: 01239 654 072
Email: info@chucklinggoat.co.uk

Our artisan skincare products are suitable for people who may be prone to eczema, psoriasis, dermatitis, rosacea or acne.

Hi Shann, I just wanted to thank you for getting back to me when I emailed you about my son & myself suffering with hay fever. I went ahead for my son & he took 2 back to back courses of kefir. The result has been nothing short of a miracle! He has enjoyed his best summer for years. With his GCSE year looming next year, the relief is enormous to know that I am, & more importantly he is, sure we've found the solution to miserable summers. Thank you to you & the goats.

Louise Mills