Privacy & Other Policies

Privacy and Cookies

Personal Information

Here at Chuckling Goat, we are committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe and will NEVER sell or share it with third parties.

We collect personal information about you whenever you shop with us or use our services. Some of this is information you give to us directly when, for example, you place an order or sign up to our Newsletter. Other information is collected indirectly, for example when you post comments on our Facebook page. We only collect Personal Information to:

• complete transactions with you and , where applicable, to manage membership to our customer loyalty scheme
• direct market to you, with your permission
• understand and analyse our sales, and your needs and preferences
• develop, enhance, market and provide products and services to meet your needs
• enable you to participate in promotions and contests
• enable you to participate in customer research or focus groups
• process exchanges or product returns
• respond to requests or complaints

Use of Cookies

Our web site makes use of cookies, which help us provide a better user experience to you. This means that we may collect and use information about your computer (such as your IP address, operating system and browser type) for system administration and reporting. The information we collect is statistical data about your browsing history but does not identify you specifically. For the same reasons, we may also collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service to you.

Essential Cookies

Some of the cookies we use are to enable essential parts of our website to operate and have already been set. For example, we use essential cookies to maintain the contents of your shopping basket.

Google Analytics Cookies

We also use cookies on our site for Google Analytics. Google Analytics is a web analytics tool that helps website owners understand how visitors engage with their website. Google Analytics customers can view a variety of reports about how visitors interact with their website so that they can improve it. Like many services, Google Analytics uses first-party cookies to track visitor interactions, where they are used to collect information about how visitors use our site. We then use this information to compile reports and to help us improve our website. Google Analytics collects information anonymously. It reports website trends without identifying individual visitors.

Refusing or Deleting Cookies

You may refuse or delete cookies by activating the setting on your browser which allows you to refuse or delete the setting of cookies. However, if you select this setting you may be unable to access certain parts of our website.

You may also opt out of Google Analytics without affecting how you visit our site – for more information on opting out of being tracked by Google Analytics across all websites you use, visit this Google page.

Our artisan skincare products are suitable for people who may be prone to eczema, psoriasis, dermatitis, rosacea or acne.

For the last six weeks we have used your chuckling goat skin creams and soaps on our Westie and I’ve noticed a huge improvement in his skin condition. All the areas which were bald from biting have now got hair growing back. He is so much happier and so are so we. Thank you

Luci Bedwell-Lee